Legal
Privacy Policy
Last updated: {{EFFECTIVE_DATE}}
This Privacy Policy explains how Ottoswitch LLC ("OttoSwitch," "we," "us," or "our") collects, uses, and protects information when you interact with our website, our chat widget, our booking flow, or our messaging services.
Information We Collect
We collect only the information you choose to provide, which may include:
- Name — provided in our chat widget or when you contact us directly.
- Email address — provided in our chat widget, booking form, or direct contact.
- Mobile phone number — provided voluntarily in our chat widget or booking form.
This information is collected through three channels: our website chat widget, our appointment booking form, and direct contact with us by phone or email.
SMS / Text Messaging Consent
- You opt in to receive SMS text messages by voluntarily providing your mobile number and checking a separate, optional marketing consent checkbox in our website chat widget.
- Consent to receive marketing text messages is not a condition of any purchase.
- Message frequency varies.
- Message and data rates may apply.
- You can reply STOP at any time to opt out of messages, and reply HELP for assistance.
- Marketing consent is collected separately from transactional consent and is not bundled with any other agreement or purchase.
No Sale or Sharing of Phone Numbers
Ottoswitch LLC does not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes. Mobile information collected for SMS is used solely by Ottoswitch LLC to communicate with you and is shared only with subprocessors strictly necessary to deliver those messages.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide the services you request.
- Schedule and confirm appointments and calls.
- Send transactional messages related to your requests.
- Send marketing or promotional text messages, only where you have provided separate marketing consent.
- Operate, maintain, and improve our website and services.
Third-Party Service Providers
We rely on a small number of service providers to operate our business. These providers act as subprocessors that process data on our behalf strictly to deliver our services. They are not recipients of your information for their own marketing purposes:
- GoHighLevel / LeadConnector — customer relationship management and messaging delivery (SMS and email).
- Cal.com — appointment scheduling.
- Cloudflare — website hosting and delivery.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.
Your Rights and Choices
- Access — you may request a copy of the personal information we hold about you.
- Correction — you may ask us to correct inaccurate information.
- Deletion — you may request that we delete your personal information.
- Opt out — you may reply STOP to any text message to stop receiving messages, or contact us using the details below.
Children's Privacy
Our services are not directed to anyone under 18 years of age. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of our services after any change indicates your acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or your information, contact us at:
Ottoswitch LLC10576 W Colonial Dr, Unit #2012
Ocoee, FL 34761
Phone: (689) 358-9189
Email: support@ottoswitch.com